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Find answers to our most commonly asked questions here by clicking on one of the topics below

 
 
         

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Security (Ordering on line safe)

 

Is CopperSinks.com an established business?

Yes, we have been one of the leading families of master artisans producing fine handcrafts in Mexico for three generations, part of Mexican Sink Concepts company.

We also employ talented artisans from families that have worked and grown with us over the years. Our master artisans have life experience and we also have the expertise to provide excellent service in bringing our creations to your door.

So when you choose a sink from us, you can be sure that it will be of the highest quality and that you will receive excellent service.

We stand behind the products we sell. For more information, please refer to our Policies.

Is it safe to use my credit card online at CopperSinks.com?

Yes! Using your credit card to shop at CopperSinks.com is extremely safe. Our goal is for you to feel as comfortable using your credit card at CopperSinks.com as you do everywhere else that you shop. To that end, CopperSinks.com has partnered with Verisign for all online credit card transactions. Verisign, the leading provider of digital trust services, has been processing credit cards securely over the Internet since 1995 and currently provides secure payment services for more than 60,000 online merchants.

Do you have a privacy policy?

Yes, CopperSinks.com respects your privacy and thus will never release any personal information (including your home address, email address, and phone number) to any third party. Please see our privacy statement.

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About orders and how to order

How to Order?

Ordering from CopperSinks.com is easy and secure, once you find an item you would like to purchase, simply click the "Add to Cart" button on that product's description page. Review the quantity of each item you ordered, change the quantity if you want, and then click "Recalculate.". Click “Continue shopping” to continue adding products to the cart if you want to. You can check the contents of your shopping cart at any time by clicking the "Shopping Cart" button in the menu on the left side of the page. In you want to remove an item from your shopping cart, just change the quantity to zero, and then click "Recalculate." Once you have all of the items you would like to purchase in your shopping cart, click the "Check Out Now" button at the bottom of the page to begin the checkout process and to pick the payment method.

If you have any question or concern or to order by phone please call us in the US +1 (713)-893-7720 .

Why should I buy from CopperSinks.com?

We understand the importance of long-term relationships, so we work every day to provide the best service possible and to provide the best quality in hard-to-find products. For that reason, we offer the best prices you can find in the market, and the largest selection of unique products, all tested and reviewed. We have the expertise not only to manufacture the best sinks, but also to provide the service necessary for you to receive them at your door.

We have outlined some of the reasons why we think you should decide to buy from us.

What is the availability of your products? How do I know if a product is in stock?

Most of our sinks are normally in stock. If we don’t have them, normally we mark them out-of-stock on our website. Most items in any category in our store that are not marked are generally ready to ship. Anyway is important you to contact us to inquire about the availability of a particular item, we will get back to you as soon as possible.

I recently placed an order and I need to make some changes.

No problem, you may change your order any time before your order has been shipped from our inventory. Contact us immediately to warn us about the change. If the order has been shipped already, we will need to handle it as a return. For more information, please refer to our Policies.

May I cancel an order?

Yes, you may cancel your order and receive a refund if your order has not been shipped from our inventory. Contact us, so we can check the status of your order and advise you whether the order can be canceled for a full refund. If the order has been shipped already, we will need to handle it as a return. For more information, please refer to our Policies.

Orders for items with a custom finish are not returnable and cannot be canceled.

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About Payments and how to Pay

What type of payments do you accept?

We have the following Payment methods:

Online credit card payments or by phone : Visa, Mastercard, American Express and the discovery Card may be used.

Online credit card payments through Paypal: Visa, Mastercard, American Express, and the Discover Card may be used.


When is my credit card actually charged?

All payments are made in full and charged at the time of your purchase. Even if your product has a long lead time, you must still pay in full at time of purchase. (Custom products may take 3 to 4 weeks.)

 

Are there any other charges I may incurr? Does your store charge sales tax?

Please note that we ship direct from Mexico, so it may be import taxes or custom fees that client will have to cover when receiving the items.

Normally for US orders, there are no import taxes since the items are handled as handcrafts, which are duty free. However, sometimes, custom fees may apply. Custom fees may be from $1.00 to $40.00 for very large items, no more than that.

 

Will I be required to obtain any import permits on the items I order?

No, CopperSinks.com will take care of all import formalities for customers, the recipient will never be asked to do anything special to receive the package.

 

How long will it take for me to receive my order?

Not long! For in stock items, we ship within 2 to 3 business days of receiving your order. We ship through either UPS or FedEx Ground Service, which takes 5 to 7 business days for delivery inside the United States or Canada. So you will receive your order in about 8 to 10 business days!.

If the item you ordered is out-of-stock, please allow 3 to 4 weeks for delivery. Customers outside the United States or Canada, please contact us to check the time of delivery.

Is shipping really free? What destinations are eligible for the free ground shipping offer?

Yes, for a limited time, shipping and handling is free to the United States and Canada. free ground shipping is for regular Service via either UPS or FedEx. For shipments that are outside the free ground shipping area, shipping charges are calculated on a per-product basis. So if you are outside the United States or Canada, please contact us to receive a quote for your shipping costs.

Does CopperSinks.com ship to countries other than the United States and Canada?

Yes! In keeping with our international focus, CopperSinks.com ships to many countries around the world. The only difference for customers outside the United States is that they should look into possible tariffs and/or duties that might be imposed by local law on incoming international shipments, CopperSinks.com cannot be held responsible for any tax requirements imposed by any governments in any case.

Also, our insurance coverage is limited to certain areas, so if you are outside the United States or Canada, please contact us  for more details

 

I am in other country, should I pay shipping costs?

Yes, if you are outside United States or Canada please contact us to o quotate your shipping costs, you should also look into possible tariffs and/or duties that might be imposed by local law on incoming international shipments, as CopperSinks.com cannot be held responsible for any tax requirements imposed by your government.

Also insurance is limited to some areas so if you are outside United States or Canada please contact us for more details.

 

I see you offer free ground shipping, but I need overnight shipping.

We cannot provide overnight service, but we can offer express 2-day delivery. However, free ground shipping is for Expedited Service only, which takes 5 to 7 days . If you want Express Service, we would have to charge you the shipping costs. Please contact us for a quote.

How do I track my order?

Easy, just contact us via email, and you will be emailed with the tracking info.

 

Do you have a policy on returns and exchanges?

Yes, we do. Please check our Policies for all the details.

What if I don't receive my order?

Be sure to indicate the correct mailing address when you are filling out your order form. CopperSinks.com is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact us and we will check our records to determine when your order was processed and mailed.

What if my order is incomplete?

Do not worry. If you believe that part of your order is missing, please contact us immediately. If it is determined that your order was incomplete, the missing portion will be sent. Please check our Policies for more information.

What if my order arrives damaged?

In the event that all or part of your order should arrive damaged, is important you contact us the same day as you receive the item, or the very next day at the latest! Once you have contacted us and sent a photo of the damaged items via email, we will send you replacement items. Please check our Policies for more information.

What if I receive the incorrect merchandise?

In the event that you receive a product other than the one that you ordered, the correct product will be sent to you at no additional charge. You will need to send us a photo of the item received and return the incorrect item at our expense before the correct item can be sent to you. Please note that the sinks are 100% handmade, so items will be similar to the ones shown in the pictures, but will not be the exact ones. Please check our Policies for more information.

If I am not satisfied with the product, can I return the product any time?

Yes, you can return products, but within a limited time. You to return products for any reason within 15 days of receipt.

Restocking fees may apply. For full details on how to return an item, Please check our Policies for more information.

How do I care for my copper sink?

For basic cleaning, simply use a mild soap and water. Other cleaners are not necessary. If you have hard water in your area, we recommend you keep your sink dry by wiping it down periodically with a soft cloth. For extra protection, a product such as “Renaissance Wax” may be applied to the copper surface periodically. This will help maintain the luster and provide better water runoff. Please visit our Copper Care and Maintenance section for further details.

What precautions should I take with my copper sink?

Do not use corrosives, such as chlorine or concentrated vinegar, abrasive cleaners, or harsh chemicals on the copper sinks. These substances may damage the finish of the copper sinks. Please visit our Copper Care and Maintenance section for further details.

Do copper sinks scratch or tarnish?

Copper is a metal, and like all metallic surfaces, may scratch. It is non-porous and will not stain in the traditional sense of the word. However, copper will obtain a patina, which is a chemical change that causes the metal to change color. Most of our copper finishes are accelerated patinas. Please visit our Copper Care and Maintenance section for further details.

 

How do I care for my talavera sink?

Talavera is a ceramic and clay based product, are very durable, have an easy to clean finish, and won't rust, fade, or discolor. We recommend using just soap and water, and not any abrasive products. Please visit our Talavera Care and Maintenance section for further details.

What precautions should I take with my talavera sink?

We recommend that you be careful not to drop very heavy or sharp objects in them. Because they are fragile, talavera sinks can be chipped or broken if abused. Please visit our Talavera Care and Maintenance section for further details.

How durable are talavera sinks? are talavera sinks sturdy enough? (I have children)

Under normal use, talavera sinks will outlive you. We have improved the resistance of our talavera sinks, and they are more resistant than most talavera sinks. However, a talavera sink is a fragile item, so you will need to take some precautions. Please visit our Talavera Care and Maintenance section for further details.

Will the colors of a talavera sink fade with time or in bright light?

No, talavera won't rust, fade, or discolor. With reasonable care, these sinks should last for a lifetime. Please visit our Talavera Care and Maintenance  section for further details.

How do I care for my tin mirror frame?

We recommend that you use a dry, soft cloth to rub the frame periodically to prevent spots on the tin. No cleaners are recommended.

What precautions should I take when installing my talavera sink?Even though we have improved the strength of our talavera sinks, we recommend that you do not tighten the drain too hard when installing. Also, if the sink is installed as an undermount, be careful not to tighten the mounting clips too hard either.

Will the template for the sinks be supplied?

Due to the variation in the dimensions of our handcrafted basins, we do not supply templates. We recommend waiting to receive your actual bowl before making any cuts in your countertop.

Can copper & talavera sinks be installed as undermount sinks?

All sinks with bowls with a flat lip can be installed as either undermount or drop in sinks. Sinks with a rounded lip can only be installed as drop ins.

Do your bathroom sinks have overflows?

That depends on the style and the material of the sink. while some of our talavera sinks have an overflow line and others don’t. Our copper sinks normally do not have overflow; however, on some models, we can install an overflow line, if requested.

Is the drain included with my purchase?

No, your sink does not include any hardware for installation. We sell it separately.

What drain do I use for a sink without an overflow?

You need to install a drain for use on a sink without an overflow. Several faucet and sink suppliers carry them, and your contractor or plumber should be familiar with these types of accessories. We also have a line of drains in our product gallery.

How quickly can you make an out-of-stock item from your catalog?

We take 1 to 4 weeks to have a sink ready. Is important you to contact us before buy to inquire about the availability and time of manufacturing of a particular item, we will get back to you as soon as possible.

Can you make a sink to my specifications?

Yes, we will gladly make our best effort to accommodate your requirements. Please contact us to let us know what you have in mind, and we will help you to find the sink that is right for your home.

We are also open to adding new models and designs to our line, so if you have any ideas about a sink design, please contact us.

Are custom sinks more expensive than stock sinks?

No, custom made orders cost the same to make as any of our stock items. The price of our pieces depends not on whether it is a catalog item, but rather, on the size, complexity of the pattern, engraving if any, and the finish requested. To get a quote for a custom made sink, please contact us, and we will be happy to help you.

How long does it take to make a custom sink?

It takes us anywhere from 1 to 4 weeks to make a custom made sink, depending on the complexity of the order. If you have a particular design in mind, please contact us, and we will be happy to provide a firm quote and delivery information for you.

 

About our materials (copper, talavera, tin)

Is copper a sanitary material?

Yes, actually copper is more sanitary than most other basin materials, because it is “antibacterial.” Science has shown that bacteria can live for days on a stainless steel surface, but for only a matter of hours on copper. As a matter of fact, there is a great deal of reconsideration going on in the commercial food preparation industry regarding this very issue.

What is the gauge of the copper used?

We use 14 gauge copper, so our sinks thicker and heavier than 16 gauge sinks, making ours much more resistant.

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Are the talavera sinks lead free?

Yes, all our paints and materials are lead free.

I want 2 or more similar sinks. Considering they are 100 % handmade, what differences should I expect?

Due the handcraft process, all pieces are unique. It is common that the sinks have variations from each other in pattern, color, size, and shape. That is the beauty of the handmade!.

 

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Call To Order in USA +1 (832) 295-9872